Privacy Policy
Last updated: February 2025
1. Introduction
Blocked Drains Portsmouth ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at blockeddrainsportsmouth.com and our drainage services.
2. Information We Collect
We may collect the following types of information:
- Name and contact details (email address, postcode)
- Details of your drainage enquiry
- Property address where services are required
- Communications between you and our team
- Website usage data (pages visited, time on site)
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes
- Deliver our drainage services
- Communicate about your service or appointment
- Improve our website and services
- Comply with legal obligations
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. Your data is stored securely and only accessed by authorised personnel.
5. Third-Party Services
We may use third-party services for form submission processing and website analytics. These services are bound by their own privacy policies and data protection obligations.
6. Your Rights
Under data protection laws, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
7. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our website contact form.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.